Contact Us
We'd love to hear from you
Get in Touch
Have a question, suggestion, or found an issue? We're here to help!
General Inquiries
For questions about the calculator, fee structures, or general feedback, please reach out through the methods below.
Report Issues
If you notice incorrect fees, broken functionality, or have suggestions for improvements, we'd love to hear from you.
Business Inquiries
For partnership opportunities, advertising, or business-related questions, please include details in your message.
Contact Information
Response Time
We aim to respond to all inquiries within 2-3 business days. For urgent matters, please mark your email accordingly.
Frequently Asked Questions
Before contacting us, you might find the answer in our FAQ section:
What We Can Help With
The Payment Fee Calculator is designed to give you clear, independent estimates of platform fees and currency conversion costs. When you contact us, we can help you understand how our estimates are calculated, check whether a fee assumption needs to be updated based on the latest information from PayPal, Wise, Stripe, Payoneer or your bank, and investigate any bugs you might have noticed in the interface.
We cannot see your personal account data, and we do not have access to your payment platform profiles, so we cannot change fees on your behalf or fix issues inside those services. We also cannot provide personalised financial, legal, or tax advice. However, we can point you to the right calculator, relevant blog guides, and official provider resources so you can make a more informed decision before sending or receiving money.
When you reach out, please include as much context as possible about the platform you were using, the currencies involved, and what you expected to see. This helps us reproduce your scenario quickly and improve the tool for everyone.
Before You Contact Us
To help us assist you better, please include:
- Your question or issue description
- Relevant calculation details (amounts, currencies, platform)
- Browser and device information (if reporting a technical issue)
- Screenshots (if applicable)